Location: Atlanta, GA (Vinings)
Job Type: Full-Time | In-Office | Monday–Friday, 8:30 AM – 5:00 PM

About Us
Hurley Elder Care Law is a relationship-driven elder law firm based in Atlanta, Georgia, devoted to guiding families through the complexities of long-term care planning, estate planning, and public benefits. Our work profoundly impacts families navigating some of life’s most challenging transitions.

Being part of the Hurley team is more than just a job — it’s a chance to make a difference in someone’s life every single day.

What We Offer:

• A professional, fast-paced, and supportive work environment

• Opportunities for professional growth and ongoing learning

• Paid holidays and accrued paid time off

• Comprehensive benefits package

• Competitive salary, 401(k), and profit sharing

• A fulfilling role where your work truly matters

Position Summary
As a Client Services Specialist, you will be a cornerstone of client engagement and the primary point of contact for clients and families throughout their public benefit journey with us. You’ll build lasting relationships, support our legal team with case processing, and help ensure every client feels informed, supported, and cared for.

Key Responsibilities

• Lead and manage client projects as the main point of contact

• Foster trust and confidence in the firm through consistent, empathetic communication

• Support the processing of Public Benefits, Asset Protection, and Estate Planning matters

• Collaborate effectively with attorneys, paralegals, and administrative staff

• Accurately review, organize, and maintain electronic client files

• Verify and gather necessary documentation from clients

• Take initiative to resolve client needs and service requests

• Maintain detailed notes and client records in a paperless database

• Prioritize client retention by delivering exceptional service

• Proactively identify urgent issues and escalate when necessary

• Uphold strict client confidentiality at all times

• Work daily with platforms like Microsoft Office, Adobe Acrobat Pro, Daylite, and Gateway

Qualifications

• Some college required; degree preferred or equivalent experience

• Strong written and verbal communication skills

• High attention to detail and strong organizational skills

• Comfortable working in a team setting and independently

• Excellent multitasking and time management abilities

• Empathetic, reliable, and driven to help others

• Strong judgment and active listening skills

• Advanced proficiency in Microsoft Office

• Experience with Adobe Acrobat Pro and Daylite is a plus

Additional Details

• This is a full-time, in-office position (not remote)

• 40 hours per week with occasional overtime